Retailer TJX embeds coaching to help reach US$40bn target

Offering coaching through an internal coaching cadre has presented a number of challenges to TJX, including providing a sufficiently high level of challenge to leaders, maintaining commitment, as well as reassuring employees that the coaching will be confidential, said Jake Thomson, HR business partner for TJX Europe.
“There is a high level of challenge required for internal coaches to work with senior members of staff – we’re really having to work at that,” said Thomson.

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