Research matters: A satisfied customer?

How can we measure the impact of managerial coaching on the end user – the customer? Is it even possible, asks Paul Stokes, Coaching & Mentoring Research Unit (CMRU), Sheffield Business School. At a recent coaching & mentoring research day at Sheffield Hallam University, there was an interesting discussion about evaluating coaching and mentoring work. Delegates were questioning the extent to which a coaching or mentoring programme, run within an organisation for some of its managers, could have a discernible effect on customers/end users of the organisation. Some felt it was possible to...

To read more please either login or subscribe.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.