Pharmaceutical giant GlaxoSmithKline needed to change radically to keep its position in an increasingly challenging market. Sally Bonneywell created a coaching initiative that did just that – proving its worth with stunning results, reports Liz Hall
“Go for it,” responded global healthcare company GlaxoSmithKline (GSK)’s head of HR when Sally Bonneywell suggested coaching was just what the business needed.
Bonneywell’s infectious enthusiasm and bubbliness no doubt helped her case. But the business case was compelling, too.
When Andrew Witty became CEO in 2007, he was clear that only radical transformation could help GSK meet the challenges it faced with the rest of the pharmaceutical industry. Coaching was the ideal way to support the huge internal change he had set in motion, but as an integral part of HR.