Lisa Gresty can be forgiven for grinning like the proverbial Cheshire cat. As head of OD and learning at Mid Cheshire Hospitals NHS Foundation Trust, she has helped the Trust’s multi-pronged coaching strategy go from strength to strength in both patient care and quality of experience. One NHS Trust’s initiative to build a coaching culture across its organisation was hailed as ground-breaking when it launched. Ambitious and far-reaching, it foresaw the importance of developing a more empowering, less ‘heroic’ leader, says Lisa Gresty, head of OD and learning. Given the future changes...