News: Why do your clients trust you?

HENLEY ANNUAL COACHING CONFERENCE, HENLEY BUSINESS SCHOOL, 22 JUNE, 2012 Why do your clients trust you? By Kate McGuire The importance of trust in coaching relationships was a hot topic at the Henley Coaching conference on 22 June. Malcolm Higgs, professor of organisation behaviour at Southampton University’s School of Management, and an external examiner for Henley, described two areas: an individual’s assessment of another’s trustworthiness, and their propensity to trust. Higgs argued that propensity to trust consists of three elements: the belief that others...

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