Myth buster : don’t do it – sit there!
Why do we need an ‘escape hatch’ when dealing with stuck clients? Stay with them, and try exploring the space instead
A few years ago, a good friend of mine told me her laptop had died. She’d had a run of bad luck that year, and was extra upset that her computer had failed. I lent her the money to replace it.
The new laptop turned out to be even more of a problem. From time to time, she would say she wished she hadn’t bought it so soon – it even caused friction between us.
Talking about it some time afterwards, I ‘confessed’ that part of...
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