How did a single coaching initiative at the NHS, with only modest support, lead to shifts in management thinking, enhanced leadership capability and a reassessment of customer-facing practices? Mark McKergow, Antoinette Oglethorpe and Justine Faulkner report

Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) is one of the UK’s largest, most widely spread, mental health providers. With well over 4,000 staff, 16 inpatient and more than 100 community-based sites, AWP faces plenty of management challenges.In...

To read more please either login or subscribe.