RIPPLE EFFECT

How did a single coaching initiative at the NHS, with only modest support, lead to shifts in management thinking, enhanced leadership capability and a reassessment of customer-facing practices? Mark McKergow, Antoinette Oglethorpe and Justine Faulkner report Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) is one of the UK’s largest, most widely spread, mental health providers. With well over 4,000 staff, 16 inpatient and more than 100 community-based sites, AWP faces plenty of management challenges.In 2008, the Trust commissioned the Centre for Solutions Focus at Work (sfwork) to develop a coaching culture among senior and middle managers. The Trust liked the solution-focused […]

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