Continuing our series looking at coaching tools and techniques, Coaching at Work road-tests the Thomas-Kilmann Conflict Mode Instrument
1 The tool
What is it?
The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses an individual's behaviour in conflict situations. It is measured along two dimensions: assertiveness and co-operativeness. These can be used to define five modes of dealing with conflicts: competing, collaborating, compromising, avoiding and accommodating.
Concise definitions of each mode are given, with a page on interpreting your...
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