Toolbox – Conflict resolution

Continuing our series looking at coaching tools and techniques, Coaching at Work road-tests the Thomas-Kilmann Conflict Mode Instrument 1 The tool What is it? The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses an individual’s behaviour in conflict situations. It is measured along two dimensions: assertiveness and co-operativeness. These can be used to define five modes of dealing with conflicts: competing, collaborating, compromising, avoiding and accommodating. Concise definitions of each mode are given, with a page on interpreting your scores, a full-page description of each mode, what situations it might be appropriate in and diagnostic questions to help demonstrate when it might […]

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