How to… help clients gain respect

By SUZANNE AND CONRAD POTTS Do you stand up for yourself at work, or is it easier - and less embarrassing - to let the moment pass? Stating a point of view not only empowers the client, but can bring about win-win outcomes for the company as well. As coaches, how can we help clients speak out? "I'm phoning you to thank you for getting me my life back. I'm literally jumping for joy, pinching myself in disbelief. For over 15 years I have allowed myself to endure a relationship with my boss. I have felt talked down, talked over, disregarded and disrespected. Today,...

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