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With Royal Mail facing continual upheavals, it needed radical change to help its leaders cope. Liz Hall explains how Lane4 helped embed a coaching culture that is proving something of a quiet revolution at the postal service Royal Mail Group has had its fair share of upheaveals. Just a few years ago former chief executive Adam Crozier delivered sweeping reforms, last year saw embattled dealings between management and the Communication Workers Union and two months ago (July), Moya Greene stepped in as the group’s new – and first female – CEO. The group faces...

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