Age old divides

Most employers are not geared up to manage an ageing workforce, despite the impending abolition of the Default Retirement Age (DRA) and the fact that a third of UK workers will be aged over 50 by 2020. The failure of UK business leaders to adapt to an ageing workforce...

Are you there?

Fans of the work of Ingmar Bergman, will appreciate the importance of silence in human interaction. In coaching too, silence can be golden. But just how does that work in a telephone session? John Charlton explains Silence is a really important part of good coaching....