Force for change

Is coaching in danger of repeating mistakes by ignoring lessons learnt in other professions? Michael Carroll The US military has devised two systems to help it learn from experience and avoid reinventing the wheel. One is called the AAR (After Action Review). Before returning to barracks, commanders gather troops in small groups and present them with six questions: What did we set out to do? What actually happened? What went well? What went badly? What have we learnt? What will we do differently the next time? The first four questions focus on the purpose of the exercise, observing without evaluating […]

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