Introducing a coach’s know-how

Offers practical help for line managers coaching their own staff. Mark McKergow In the last column I wrote about various sources of know-how for the manager to ask about in a coaching conversation. One of these – the last resort – was for the coach to introduce their own know-how, experience and ideas into the mix. As coaches we are all aware of the potential difficulty of getting into telling someone what to do. There are good reasons to be cautious – if the staff member gets the idea that we really want to tell them what to do, they […]

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