A kick in the teeth

Two coaching experts offer advice to a hypothetical new operations director who must make redundancies but is fearful of the process and of upsetting his loyal team The problem James was promoted to director of operations four months ago. His team respects him and expectations of him are high. However, business is slowing and redundancies are inevitable. Helen has been contracted as James’ coach to support him through the transition into his director post. She knows that how he conducts himself during the redundancies could either enhance or damage his standing, both with those who leave and with the “survivors”. […]

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