Conflict coaching is key to new dispute resolution regulations

Urges organisations to ensure managers have the necessary coaching skills in dispute resolution to prevent disputes escalating to tribunals Liz Hall With a month to go before the repeal of statutory dispute resolution regulations, experts are urging employers to equip managers with coaching skills so they can nip conflict in the bud and avoid hefty tribunal costs. A simpler, less prescriptive system comes into force on 6 April 2009 as part of the Employment Act 2008, but organisations must still demonstrate they have acted reasonably to avoid disputes. Tribunals will be able to increase awards by up to 25 per […]

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