Counter productive

Selfridges is training senior managers to become coaches; and empowering employees and improving customer service as a result Sarah-Jane North Changing the way you manage after a decade may seem like a Herculean task, but that’s what Chris Mitchell recently had to do....

Ripe for change

Peter Hawkins gives his views on coaching, stating that coaches must simply think systematically. Notes the key role of coaching supervision in the process Liz Hall Imagine that the livelihoods of 2.5 million people and the future of a nation’s political and social...

Manager as coach

A new column offering practical help for line managers coaching their own staff. Looks at the response coaching model Managers will engage in coaching only when they realise that it is not just a “nice idea” but that it can actually benefit them. Half the battle is to...

Stick to your guns

Sometimes breaking the rules brings great ideas; coaching can help by allowing employees and leaders the freedom to innovate Max McKeown A young researcher, Richard Drew, working for a modestly sized company in Minnesota in the US, visited a local garage to test out...

All work is no play

Coaching can help employees learn how to take themselves less seriously and in learning how to play, gain valuable focus Debashis Chatterjee Business coaches have an important job at hand: to help us to remember how to be sincere and playful. One of the reasons the...