Manager as coach

A new column offering practical help for line managers coaching their own staff. Looks at the response coaching model Managers will engage in coaching only when they realise that it is not just a “nice idea” but that it can actually benefit them. Half the battle is to help them see what a neat and simple technique it can be. For example, when faced with issues and questions, instead of fixing problems, managers can “coach” them instead. However, in a tight spot, a manager needs to be able to create progress through coaching, as good as, or better than, any […]

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