Testing the water

Describes how United Utilities have successfully developed a coaching programme involving in-house part-time coaches rather than bringing in external coaches Andy Allen   It’s taken a lot to convince senior managers at United Utilities that part-time in-house coaches can be as effective as full-time external ones, but the results are speaking for themselves. Setting up a new internal coaching system was a leap of faith for directors and a step into the unknown for project managers at United Utilities. But the initial struggle to get senior-level employees on board is paying off, as the firm is already reaping benefits. This […]

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