IES launches wellbeing ROI tool The Institute for Employment Studies has created a tool calculating the return on investment (ROI) of employee assistance programmes, to help employers take an evidence-based approach to their workforce health efforts. The tool, created on behalf of the UK Employee Assistance Professionals Association, responds to a lack of evidence for the cost-effectiveness of workplace health initiatives, as identified by the Stevenson and Farmer, Thriving At Work report.   Not in the money Money worries are impacting more than three-quarters (77%) of employees at work, according to a study, the inaugural Close Brothers Asset Management Financial […]


Alternative tyranny? In their interactive session based on their award-winning article, Is a coaching culture an alternative tyranny?, Karen Dean and Sam Humphrey involved delegates in small group discussions around questions including: What is a coaching custodian? What are the challenges and successes for coaching custodians? What’s the purpose of a coaching culture? How do you build a coaching culture? Dean and Humphrey see coaching culture as a means to an end rather than an end, which they felt organisations could run away with if these questions weren’t addressed, writes Sarah Dale.   Dorset revises strategy Dorset County Council has […]


Rosinski rewarded Prof. Phillippe Rosinski has received the Global Training & Development Leadership Award at the World HRD Congress 2017 (in Mumbai, India – 133 countries represented). See:   ICF Prism finalists The ICF 2017 International Prism Award finalists are: The Ann and John Doerr Institute for New Leaders at Rice University (USA); Automotive Fuel Cell Cooperation Corp (Canada); EY (UK); HP-Dalian Site (China), and St Michaels University School (Canada). The award honours businesses and organisations with coaching programmes that fulfil rigorous professional standards, address key strategic goals, shape organisational culture and yield positive impacts. The winner will be […]


Survey: can you help? The ISCP International Centre for Coaching Psychology Research is undertaking research into coaching and coaching psychology practice. If you are a coach please consider completing the Coaching Survey: If you are a coaching psychologist or a psychologist who coaches please consider completing the Coaching Psychology Survey:   Signs of uncoachability Being defensive in feedback situations; laying blame elsewhere; not being interested in their own growth, and being unwilling to be vulnerable. These are among the seven warning signs that a client is uncoachable. Other signs include that the individual is not open to new […]


East or West? Workers in Western countries are more likely to rate themselves as happy at work, more loyal to their employers and more productive compared to their counterparts in the East, according to a report from the Economist Intelligence Unit and Aruba. Based on the self-assessment of 1,865 employees, those in key Western markets, especially the US, Germany and the UK consistently rated themselves higher for key performance metrics across loyalty, job satisfaction, productivity and creativity.   Satisfaction is success The more satisfied workers are, the more successful their employing company will be, according to a study in the […]


Our Award winners Congratulations to this year’s Coaching at Work Award winners: Louise Buckle; Tatiana Bachkirova; Peter Hawkins; Bridget Farrands; Dee Cullen and Sarah Edwards; Sarah Gilbert, Michelle Lucas and Eve Turner (see page 26 for report).   Big changes are learning opportunities Seeing major transitions as opportunities to develop and grow, rather than as challenges to be avoided or survived, enables coaching clients to build their confidence and helps them navigate future life changes, said Siobhain O’Riordan. Remembering that each person defines the importance and impact of transitions differently is key. Coaches need to work with clients’ definition of […]


Coaching at Work’s LinkedIn group now has more than 34,000 members and is very active. Why not join us? –How do you coach a team member who makes mountains out of molehills, wondered Ngozi Penson (New Zealand)? Michael Haro (US) suggested simply listening until he gets near the top of the mountain. “When he takes a breath, say, ‘That’s interesting’. If he continues, wait until the next breath, and again say: ‘That’s interesting’.Eventually, he will ask you: ‘What’s so interesting?’ He is now listening. You have five to ten seconds to respond. Now ask him: ‘What do you think […]

How to cultivate trustworthy leaders

Higher levels of trust are needed in the current economic atmosphere of change and uncertainty, according to research by the University of Bath and the Chartered Institute of Personnel Development. “Trust fills the void,” said Professor Veronica Hope-Hailey, dean of the School of Management at the University of Bath, speaking at the CIPD’s L&D Show 2014 in London in May. Changes in society, particularly in the wake of the financial crisis, have created an atmosphere of change and uncertainty where people demand more trust from their leaders, she said. Hope-Hailey carried out research among 13 organisations that maintained a culture […]

Online roundup

What you’re saying online ‘Use of self’ as a key coaching skill. What does it mean to you? Liz Ford   Dee Donnelly, Executive coach at DDC “I frequently remind myself that all the thoughts/feelings that occur during coaching sessions are a combination of my own and my client’s expressions. The trick is to understand what belongs where and to whom, which, once grasped, can lead to… a potential eureka moment.”   Jude Jennison, Leadership development for senior leaders and executive teams “I consider intuition a key component of self and client combined. I’m never sure where the intuitive hit […]

Employers getting it wrong in career progression schemes for women

by Liz Hall Many employers are barking up the wrong tree in their initiatives to promote women’s career progression, suggests research. Despite an increase in women on boards, the number of women being promoted into executive roles to replace them has fallen and businesses are failing to take the right steps to resolve this imbalance, suggests Ines Wichert from Kenexa’s Smarter Workforce Institute. Dr. Wichert, senior psychologist at the Institute’s Women in Leadership hub carried out research among 1,145 UK male and female employees, showing that what women want in terms of their career isn’t necessarily what ‘really works’ to […]