When Carlisle City Council built a new internal culture, other public sector organisations became interested, too. With the help of Barefoot Coaching, the Cumbria Coach Academy was born. Darren Crossley reports

Senior managers at Carlisle City Council have been working with a dedicated team of staff from across all our services to consult with all employees and determine the best way forward for establishing and embedding a new set of principles for the Council. The outcome of this work has been a focus on three new Cs: Clarity – of purpose and of...