When hai means no

by Maren Donata Urschel Japanese culture has a bewildering array of rules, but its many gestures of respect could prove a powerful addition to coaching Japan will always hold a special place in my heart. I spent my honeymoon there this March and I’m completely and utterly fascinated by its culture and people. I’d like to share some of the stories that most intrigued me and which I found to be relevant to my coaching practice. Respect can be shown visibly and invisibly to a person. In both cases it makes a positive difference. In Japan, ticket clerks bow in front of all passengers...

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