Hearts and minds The report of the ICF European conference in Madrid (vol 6, issue 4) conjures up a highly charged atmosphere in which the keynote speakers’ words finally got the response they were advocating, although perhaps not in the way they were intending. As I read the report, I had a sense of the audience connecting in a united voice, stimulated by one delegate’s expression of frustration. I’d like to have been in the audience. Reflecting on the editor’s invitation in her Talking Point to consider how we as coaches might shape our responses to the ‘New...